Your Playio Casino verification, done in one sitting
We check who plays because our Malta licence requires it, and the whole review takes up to 71 hours.
The verification essentials
Who checks
Playio Casino Limited
Licence
Malta Gaming Authority, MGA/B2C/612/2021
Review time
71 hours
Required
Before your first withdrawal at the latest
Questions
Minimum age
18+
Clear the check in a single upload run
After this you will know exactly what to send and what spoils a good photo.
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1
Where your profile hides it
Open your profile and look for the documents area; the option sits near your personal details, so scan the menu rather than hunting through bonus pages.
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2
Shoot the whole photo page
Send a photo identity document that is still valid: all four corners in frame, no glare, and the photo page fully readable rather than cropped.
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3
Name and street, nothing covered
Add proof of address showing your name and the address on your account; a recent bill or bank statement works, as long as nothing is folded over the text.
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4
Which card do I photograph?
Show the payment card you use here, with the long number covered but your name and the last four digits visible, so the card can be matched to you.
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5
While your file sits in review
Wait for the review to close, which takes up to 71 hours; keep an eye on [email protected] in case a clearer copy of one document is requested.
Before the file opens and after it clears
Photo ID
Confirms: Who you are, and that you are 18+; What to send: Passport or driving licence, all four corners sharp
Proof of address
Confirms: Where you actually live; What to send: A bill or bank statement from the last three months
Payment card image
Confirms: The card is yours to use; What to send: Long number hidden, name and expiry showing
Selfie with photo ID
Confirms: The face matches the document; What to send: Only if we ask, plain light, no filter
Fix the file and resend it
Is my bill too old?
A bill past its validity window tells the reviewer nothing about where you live today, so it bounces back fast. Request a fresh copy from your provider Check the address matches your profile
Why was my photo rejected?
Cropping the page or touching up the image makes a reviewer suspect the original, and a suspected original gets refused. Send the untouched photo from your camera Keep all four corners in the frame
Clearing the name mismatch
A recent move or a shared surname reads as a mismatch, so the reviewer needs a paper trail linking both names. Add a document showing the name change Attach proof of the new address
When your deposits need a paper trail
You will see that a funds question is routine paperwork, not a sign that anyone suspects you.
- Recent payslips from your employer
- Bank statements for your account
- A tax notice showing income
- Sale paperwork for a property or vehicle
- A letter confirming a pension or benefit
Before the money moves, the check arrives
Read this when a message asks for papers mid-play and you want to know why now.
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1
You just added a card
Adding a method the account has never used hands the reviewer a fresh funding route to confirm, so proof of ownership is normally requested.
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2
Small habit, sudden spike
Spending that sits far outside your usual pattern is exactly what AML monitoring is built to notice, so the source of that money gets documented.
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3
First payout, first check
Withdrawals are the point where the licence obliges the casino to know its player, so identity papers and address proof are checked before any payout leaves.
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4
Why now, not later?
Asking for a higher limit opens more room to spend, which is why the reviewer confirms affordability and your source of funds at that moment.
Control over who sees your file
Because you're sending personal papers, Playio Casino keeps every upload inside a 256-bit SSL connection.